Seasonal COVID Rental Relief Coordinator

Job summary: 

The COVID Rental Relief (CRRCoordinator is a remote seasonal opportunity to serve Summit County residents during COVID-19 pandemic. The CRR Coordinator is responsible for reviewing and processing rental assistance applications on Formstack. This position requires extensive computer navigation and potential telephone skills with clients and/or landlords. Reliable internet required and Spanish language skills are preferred. The CRR will report to the Supportive Services Manager and will maintain client confidentiality per FIRC’s standards.  

Our benefits include: 

  • Seasonal part time work of up to 40 hours per week with competitive pay of $18-20/hour 
  • Remote work opportunity for those residing in Summit County or neighboring communities; FIRC will provide a computer and assistance with a free Google Voice account for use with the employee’s personal mobile phone 
  • All employees are eligible for state and federally mandated emergency paid sick leave benefits if criteria are met 
  • Employer sponsored health insurance, and retirement plan with company match 
  • Seasonal term is for approximately three months, but interruptions in or extensions to the term could happen, depending on community need, federal, state and county regulations, and available funding 

The person we are looking for will: 

  • Be teamoriented and take initiative to be solutionsbased 
  • Live in or have knowledge of Summit County and its resources, especially under COVID-19 circumstances 
  • Be detail oriented, technologically savvy, and have the ability to work efficiently in a remote setting 

Primary duties: 

  • Learn autonomously and work from a Standard Operating Procedure (SOP) to review and process electronic rental assistance applications 
  • Ensure quality and completion when reviewing client applications; extreme detail is required in verifying all required information, and that forms and identification match 
  • Work with Supportive Services Manager to submit payment requests to landlords 
  • Provide the Supportive Services Manager and Finance Team with a weekly report on approved/submitted cases and pending cases for the following week 
  • Check in with the Supportive Services Manager regularly and communicate any issues immediately that need to be resolved 

Responsibilities include but are not limited to: 

  • Ensure client confidentiality is maintained 
  • Maintain clear record keeping within Formstack and any tracking sheets for the program 
  • Provide technical assistance for clients who encounter barriers in the application process 
  • Make referrals to other programs, schedule internal appointments, and make follow-up calls as needed 
  • Share information about and assist with access to community resources as appropriate
  • Maintain an updated calendar and maintain a flexible schedule to assist as needed in other capacities  

General requirements of the position include: 

  • High School Diploma or GED required, Associates or Bachelor’s degree in related field preferred 
  • Computer skills including but not limited to: Microsoft Office suite and the ability to learn program-specific database entry and navigation 
  • Pass a background check and everify Must have reliable internet and phone service to meet remote work duties and technical requirements of the job 
  • Effectively demonstrate standard written and verbal communication skills, ideally in English and Spanish  

Physical requirements of the position include: 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

  • Use of hands to handle, feel, grasp, and operate objects and tools, and reach and lift with hands and arms  
  • Hand-eye coordination is necessary to operate computers 
  • The employee is frequently required to stand, sit, walk, stoop, and kneel 

About us: 

Serving its community since 1993, the Family & Intercultural Resource Center (FIRC) is a non-profit organization that aims to enhance the quality of life in Summit County by providing information, assistance and education to families, immigrants and refugees. The FIRC operates Summit Thrift & Treasure (STT), non-profit thrift store from which all proceeds benefit FIRC programming. The FIRC fosters collaboration among community agencies and businesses and advocates for family and cultural competence. 

To apply send cover letter and resume to: Ruth Hendricks at RuthH@summitfirc.org by Thursday, December 3, 2020 at 1:00 pm. The potential exists for us to hire multiple people into this position.   

The Family & Intercultural Resource Center (FIRC) does not discriminate on the basis of race, color, gender, national origin, creed, ancestry, religion, age, disability, sexual orientation, gender identity and expression, or veteran status. 

FIRC is an Equal Opportunity Employer. 

Seasonal Food Pantry & Thrift Store Associate

The Seasonal Food Pantry & Thrift Store Associate directly supports the operation of FIRC’s thrift store and food pantry in person. The Associate reports to the Food Pantry Supervisor and the STT Supervisor. The Associate will assist with all food pantry and thrift store related business at all locations. This position is also responsible for complying with and enforcing various safety protocols related to COVID-19.

Our benefits include:

➔ Seasonal part-time (15-20 hrs/week) positions available with competitive pay of $16-$17/hour

➔ Paid break time and mileage reimbursement

➔ Seasonal term is through March 2021, but interruptions in or extensions to the term could happen, depending on community need, federal, state and county regulations, and available funding

 Employer sponsored health insurance, and retirement plan with company match

➔ All employees are eligible for state and federally mandated emergency paid sick leave benefits if criteria are met

The person we are looking for is:

★ Eager to work in a fast-paced and movement-oriented environment

★ Dependable and responsible team player

★ Flexible and able to navigate a variety of tasks that come up based on community and client need

Primary duties:

  • Prepare for food pantries, which includes but is not limited to: unloading food deliveries and moving food between locations, making food boxes to be distributed, organizing and cleaning food pantry and food storage space
  • Understand all thrift store and food pantry operations and enforce cleanliness, safety, and organizational protocols
  • Work drive-thru food pantry shifts as scheduled while collecting and reporting data
  • Participate in thrift store operations including: sales activities, opening and closing, counting money, processing vouchers, running credit card payments, handling merchandise
  • Greet donors, clients, and customers; answer questions, establish rapport, and educate community on available resources

Responsibilities include but are not limited to:

  • Work with Food Pantry Supervisor to guide volunteers through shifts
  • Communicate food pantry and thrift needs to Supervisors and Manager as appropriate
  • Pick up and deliver items between locations and from partner organizations
  • Thrive in a continuous learning environment, train and take on new tasks as needed for both food pantry and thrift store operations

General requirements of the position include:

  • Effectively demonstrate strong verbal and written communication skills, ideally in English and Spanish
  • Excellent customer service skills
  • Able to pass a background check and E-Verify
  • Honesty, integrity, and responsiveness to the needs of diverse cultures
  • Scheduling flexibility, with the understanding that factors outside of FIRC’s control may require the closure of the store with little advance notice
  • Ability to learn computer-based programs, software and technology as required
  • High School Diploma or GED preferred
  • Direct service experience preferred
  • Have a valid driver’s license and reliable personal transportation to commute between locations across Summit County throughout the workday

Physical requirements of the position include:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The employee is frequently required to stand, walk, stoop, kneel, crouch, and twist
  • The employee must frequently lift and/or move up to 40pounds
  • Useofhandstohandle,feel,grasp,andoperateobjectsandtools,andreachandlift with hands and arms
  • Hand-eye coordination is necessary to operate computers and various pieces of equipment
  • The employee is frequently required to operate their personal motor vehicle for work assignments

About us:

Serving its community since 1993, the Family & Intercultural Resource Center (FIRC) is a non-profit organization that aims to enhance the quality of life in Summit County by providing information, assistance and education to families, immigrants and refugees. The FIRC operates Summit Thrift & Treasure (STT), non-profit thrift store from which all proceeds benefit FIRC programming. The FIRC fosters collaboration among community agencies and businesses and advocates for family and cultural competence.

There are two ways to apply. Applications must be received by Thursday, December 3,2020 at 1:00 pm.

1. Complete an online application via this link: https://firc.formstack.com/forms/employment_application

or

2. Send resume to: Ruth Hendricks at ruthh@summitfirc.org

The Family & Intercultural Resource Center (FIRC) does not discriminate based on race, color, gender, nationalorigin,creed,ancestry,religion,age,disability,sexualorientation, gender identity and expression, or veteran status.

FIRC is an Equal Opportunity Employer.

 

Bilingual Intake Coordinator

Job summary:

This position serves as the first point of contact with clients of the Family and Intercultural Resource Center. They are responsible for answering calls, making appointments, entering data, providing information, and screening clients to understand their needs and match them with the most appropriate supports. The person holding this position must have outstanding customer service and data entry skills balanced by a working knowledge of FIRC and community programs. They must be eligible to work remotely Full-Time Year-Round as an employee of FIRC.

Our benefits include:

  • Paid training, certifications, professional development, growth opportunities with competitive pay starting at $18-19/hour
  • Comprehensive health insurance, dental and vision package and retirement plan with company match
  • Generous paid time off and paid holidays
  • Remote work opportunity within Summit County during the time period identified by the Board of Directors due to health and safety precautions related to COVID-19, with the possibility to work in the centrally located office in Silverthorne
  • Hours of operations are Monday – Thursday 8:00am-5:00pm, with flexible hours outside of those times
  • All employees are eligible for state and federally mandated emergency paid sick leave benefits if criteria are met

The person we are looking for will:

  • Be fluent in Spanish and English
  • Have excellent phone, customer service, and data entry skills
  • Be able to independently manage time and multiple competing priorities, while remaining committed to quality work

Primary duties:

  • Answer incoming phone calls from clients to answer questions, conduct a short assessment, make referrals, and schedule appointments
  • Provide and record connections to internal and external resources
  • Receive intake FIRC application form from client and accurately enter data and demographics into FRCAforce database, maintaining confidentiality and client privacy
  • Utilize active listening skills and ask questions to elicit responses from clients to understand the full range of their needs and goals, in order to connect them to the appropriate resources
  • Enter data into FRCAforce, Salesforce, and other databases as needed
  • Check voice messages and incoming referrals daily and follow up according to specified timelines

Responsibilities include but are not limited to:

  • Update voice messaging system when needed
  • Problem solve for missed appointments or issues
  • Greet guests and manage client flow for special enrollment events, whether virtual or in person
  • Ability to maintain a calm presence over the phone when clients are emotionally charged
  • Stay up to date on local resources, and updating resource guide as needed
  • Assist with short-term programs/projects designed to meet specific community needs

General requirements of the position include:

  • High school diploma or GED required, or equivalent experience
  • Effectively demonstrate strong written and verbal communication skills, in both English and Spanish
  • Excellent phone customer service skills
  • At least one year of experience working in customer service, reception, call center, or administration preferred
  • Must have reliable internet and modem to meet remote work duties and technical requirements of the job
  • Pass a background check and e-verify
  • Computer skills including but not limited to: Microsoft Office suite, web-based scheduling, and the ability to learn program-specific database entry

Physical requirements of the position include:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Use of hands to handle, feel, grasp, and operate objects and tools, and reach and lift with hands and arms 
  • Hand-eye coordination is necessary to operate computers
  • Hearing and speaking ability required to answer phone calls and communicate with clients
  • The employee may be required to operate their personal motor vehicle for work assignments
  • The employee is frequently required to stand, sit, walk, stoop, and kneel
  • The employee must frequently lift and/or move up to 15 pounds

About us:

Serving its community since 1993, the Family & Intercultural Resource Center (FIRC) is a non-profit organization that aims to enhance the quality of life in Summit County by providing information, assistance and education to families, immigrants and refugees. The FIRC operates Summit Thrift & Treasure (STT), a non-profit thrift store from which all proceeds benefit FIRC programming. The FIRC fosters collaboration among community agencies and businesses and advocates for family and cultural competence.

To apply send cover letter and resume to: Ruth Hendricks at ruthh@summitfirc.org by Thursday, December 3, 2020 at 1:00 pm.

The Family & Intercultural Resource Center (FIRC) does not discriminate on the basis of race, color, gender, national origin, creed, ancestry, religion, age, disability, sexual orientation, gender identity and expression, or veteran status.

FIRC is an Equal Opportunity Employer.

 

Seasonal Bilingual Intake Coordinator 

Job summary: 

This position serves as the first point of contact with clients of the Family and Intercultural Resource Center. They are responsible for answering calls, making appointments, entering data, providing information, and screening clients to understand their needs and match them with the most appropriate supports. The person holding this position must have outstanding customer service and data entry skills balanced by a working knowledge of FIRC and community programs. They must be eligible to work remotely as an employee of FIRC.  

Our benefits include: 

  • Seasonal position (32-40 hrs/week) available with competitive pay of $18-19/hour 
  • Employer sponsored health insurance, dental and vision package, and retirement plan with company match 
  • Remote work opportunity within Summit County during the time period identified by the Board of Directors due to health and safety precautions related to COVID-19, with the possibility to work in the centrally located office in Silverthorne 
  • Hours of operations are Monday – Thursday 8:00am-5:00pm, with flexible hours outside of those times 
  • Seasonal term is into February 2021, but interruptions in or extensions to the term could happen, depending on community need, federal, state and county regulations, and available funding 
  • All employees are eligible for state and federally mandated emergency paid sick leave benefits if criteria are met 

The person we are looking for will: 

  • Be fluent in Spanish and English 
  • Have excellent phone, customer service, and data entry skills 
  • Be able to independently manage time and multiple competing priorities, while remaining committed to quality work 

Primary duties: 

  • Answer incoming phone calls from clients to answer questions, conduct a short assessment, make referrals, and schedule appointments 
  • Provide and record connections to internal and external resources 
  • Receive intake FIRC application form from client and accurately enter data and demographics into FRCAforce database, maintaining confidentiality and client privacy 
  • Utilize active listening skills and ask questions to elicit responses from clients to understand the full range of their needs and goals, in order to connect them to the appropriate resources 
  • Enter data into FRCAforce, Salesforce and other databases as needed 
  • Check voice messages and incoming referrals daily and follow up according to specified timelines 

Responsibilities include but are not limited to: 

  • Update voice messaging system when needed 
  • Problem solve for missed appointments or issues 
  • Greet guests and manage client flow for special enrollment events, whether virtual or in person  
  • Ability to maintain a calm presence over the phone when clients are emotionally charged 
  • Stay up to date on local resources, and updating resource guide as needed 
  • Assist with short-term programs/projects designed to meet specific community needs 

General requirements of the position include: 

  • High school diploma or GED required, or equivalent experience 
  • Effectively demonstrate strong written and verbal communication skills, in both English and Spanish 
  • Excellent phone customer service skills 
  • At least one year of experience working in customer service, reception, call center, or administration preferred 
  • Must have reliable internet and modem to meet remote work duties and technical requirements of the job 
  • Pass a background check and e-verify 
  • Computer skills including but not limited to: Microsoft Office suite, web-based scheduling, and the ability to learn program-specific database entry 

Physical requirements of the position include: 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

  • Use of hands to handle, feel, grasp, and operate objects and tools, and reach and lift with hands and arms  
  • Hand-eye coordination is necessary to operate computers 
  • Hearing and speaking ability required to answer phone calls and communicate with clients 
  • The employee may be required to operate their personal motor vehicle for work assignments 
  • The employee is frequently required to stand, sit, walk, stoop, and kneel 
  • The employee must frequently lift and/or move up to 15 pounds 

About us: 

Serving its community since 1993, the Family & Intercultural Resource Center (FIRC) is a non-profit organization that aims to enhance the quality of life in Summit County by providing information, assistance and education to families, immigrants and refugees. The FIRC operates Summit Thrift & Treasure (STT), a non-profit thrift store from which all proceeds benefit FIRC programming. The FIRC fosters collaboration among community agencies and businesses and advocates for family and cultural competence. 

To apply send cover letter and resume to: Ruth Hendricks at ruthh@summitfirc.org by Thursday, December 3, 2020 at 1:00 pm. 

The Family & Intercultural Resource Center (FIRC) does not discriminate on the basis of race, color, gender, national origin, creed, ancestry, religion, age, disability, sexual orientation, gender identity and expression, or veteran status. 

FIRC is an Equal Opportunity Employer.